Ace Hardware’s J.D. Power Award Neighborhood Tour honors Ace ranking “Highest in Customer Satisfaction with Home Improvement Retail Stores, Eleven Years in a Row”

Salem, OR, – (Feb. 9, 2018) – Ace’s Hardware’s J.D. Power Award Neighborhood Tour is headed to South Salem Ace Hardware. The store is celebrating Ace Hardware ranking “Highest in Customer Satisfaction with Home Improvement Retail Stores” for the 11th year in a row.

Join South Salem Ace at a customer appreciation event:
Feb. 21, 2018, from 10 a.m. to 2 p.m.

The event is part of a cross-country tour celebrating Ace’s achievement by taking all 11 J.D. Power trophies on the road, visiting 40 states and more than 200 neighborhood Ace Hardware stores between August 2017 and April 2018, covering over 30,000 miles.

“At South Salem Ace, we strive to meet and exceed customer needs year after year, and we’re proud to be part of the family of Ace stores that are all committed to delivering a more personal kind of ‘helpful,’” said Donna Hyland, Manager at South Salem Ace. “The J.D. Power Award Neighborhood Tour gives us the opportunity to say thank you to our customers.”

During the event, customers will have the opportunity to take a photo with the prestigious J.D. Power trophies, as well as win prizes and take advantage of in-store promotions.

Ace Hardware has received the ranking of “Highest in Customer Satisfaction with Home Improvement Retail Stores” ever since J.D. Power began this study. The study is based on responses from nearly 2,751 consumers who purchased home improvement products or services in the previous 12 months. Ace Hardware ranked highest among major retailers with an overall satisfaction index score of 810 on a 1,000-point scale.

For more information on the J.D. Power Neighborhood Tour, please visit South Salem Ace Hardware.

South Salem Ace Hardware Store Information:
• Store Hours: Monday through Saturday 7 a.m. to 8 p.m.; Sunday, 9 a.m. to 6 p.m.
• Address & Phone: 706 Madrona Avenue SE, Salem, OR 97302, (503) 763-6323
• Store Management: Craig McBridge, Store Manager; Mitch Thompson, Assistant Manager

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About Ace Hardware
For more than 90 years, Ace Hardware has been known as the place with the helpful hardware folks in thousands of neighborhoods across America, providing customers with a more personal kind of helpful. With more than 5,000 hardware stores locally owned and operated across the globe, Ace is the largest retailer-owned hardware cooperative in the world. Headquartered in Oak Brook, Illinois, Ace and its subsidiaries operate an expansive network of distribution centers in the U.S. and also have distribution capabilities in Ningbo, China; Colon, Panama; and Dubai, United Arab Emirates. Its retailers’ stores are located in all 50 states, the District of Columbia and approximately 55 countries. For more information on Ace, visit

Disclaimer: Ace Hardware received the highest numerical score in the J.D. Power 2017 Home Improvement Retailer Satisfaction Study, based on 2,751 total responses from 6 stores measuring experiences and perceptions of customers, surveyed February-March 2017. Your experiences may vary. Visit


Donna Hyland
South Salem Ace Hardware

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