Salem, OR – (Feb. 23, 2018): Independently-owned South Salem Ace Hardware is celebrating recognition by JD Power as the “highest in customer satisfaction with home improvement retail stores” for the 11th year in a row. The store celebrated by throwing a customer appreciation event with prizes, in-store discounts, food and photos.

Store owner, Matt Haddad, was very pleased with the special recognition: “I am extremely proud of all the hard work our South Salem Ace team has put forth over the past 11 years. We look forward to continuing to provide our outstanding products and customer service to the people of Salem.”

Also on hand was the JD Power representative, Tripp Watson, who brought all 11 trophies, as well as a giant, inflatable JD Power award. He is traveling around the United States and displaying the trophies in different Ace stores. He is scheduled to travel to 170 Ace stores in 42 states this year.

Watson came away very impressed with South Salem Ace Hardware in particular: “They have a really good gift department. A lot of stores don’t have that. They have big open spaces with lots of room and great lighting.” His praise highlights what makes Ace so special. Unlike most home improvement stores, South Salem Ace provides a gift shop and garden center. The store takes great pride in combining superior amenities with outstanding products and customer service.

In the past, the store been recognized by the Statesman Journal Best of the Mid-Valley for gold in the Home Improvement Store category, gold in the Nursery Garden Store category, and silver in Home Decor Store category. South Salem Ace is already preparing for spring with special events and promotions for paint, gardening and barbecue.

For more information on this topic, please call Donna Hyland at (503) 763-6323 or email Information about upcoming events or updates can be found on Facebook or online at South Salem Ace Hardware.


About Ace Hardware

About South Salem ACE Hardware: South Salem ACE Hardware is located at 706 Madrona Ave. SE., right next to EPIC Fitness. Visit them at or call 503-763-6323 for more information. Each ACE Hardware store is locally owned and operated.

For more than 90 years, Ace Hardware has been known as the place with the helpful hardware folks in thousands of neighborhoods across America, providing customers with a more personal kind of helpful. With more than 5,000 hardware stores locally owned and operated across the globe, Ace is the largest retailer-owned hardware cooperative in the world. Headquartered in Oak Brook, Illinois, Ace and its subsidiaries operate an expansive network of distribution centers in the U.S. and also have distribution capabilities in Ningbo, China; Colon, Panama; and Dubai, United Arab Emirates. Its retailers’ stores are located in all 50 states, the District of Columbia and approximately 55 countries. For more information on Ace, visit


Donna Hyland
South Salem Ace Hardware

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